Refund policy

Problems with an order

Please inspect your order as soon as it arrives and place all SPRU products directly into the freezer. Do not store them in the fridge.

If a product is damaged, incorrect, defrosted or otherwise not as expected, contact us as soon as possible. Send clear photographs and explain what happened. Keep the affected product frozen while we assess the issue.

How we resolve confirmed problems

We will normally try to replace the affected stock first. If a suitable replacement is not possible, we may provide store credit.

Perishable products

Because SPRU is perishable and temperature-sensitive, products cannot be returned for resale. This does not prevent us from resolving a confirmed delivery, quality or packing problem.

Digital products

Downloaded eBooks are non-refundable. This does not affect any rights that cannot legally be excluded.